SHIPPING & RETURNS
Furry OG only ships on business days (Monday through Friday, excluding bank holidays).
Orders placed on Saturday and Sunday will be processed the following business day.
In case your Furry package arrives damaged as a result of shipment, please save the shipping box, the Furry products
and their outer white cardboard packaging, and email us as soon as possible at firstname.lastname@example.org to notify us of the damage.
Customs fees, tariffs or duties are not included in pricing.
Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility.
Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.
Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
We hope that you love your Furry products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have ten (10) days after the order has been delivered to do so. We will gladly issue a refund
if the return conditions (noted below) have been met.
Please note that products must be returned unused, undamaged and with the Furry label cart, which must remain on the product.
Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit.
Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs,
which are nonrefundable.
To return your product(s), please follow these steps:
1. Before returning your product(s), please email us at email@example.com within ten (10) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.
2. Please place the product(s) you wish to return, including their unopened, white cardboard outer packaging, into a shipping box.
3. Upon receipt of the email return confirmation, you’ll have an additional ten (10) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.
4. Please for the address your return package to contact with us at firstname.lastname@example.org.
5. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.
In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at email@example.com.